Why was my package returned?

There are multiple reasons your package might have been returned to us. 1. Wrong or incomplete address 2. Invalid phone number 3. Unable to deliver Please contact the shipping company for more information or you may submit a ticket so that we may assist you better.

Do I need to pay for the customs fee or duties?

That depends, normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. We will try to provide some help and compensation. However, we can’t refund this fee, as it would be charged by Read more…

Why my shipping is not updated?

Thanks for your patiently waiting, as it is an international shipping, shipping will take some time to be updated when it is in transit or in the customs checking, also it will take time to get the updated info from the shipping company. We will try our best to update Read more…