Scalavender Promise: Produce Quality Wedding Dresses to Realize the Dream for Every Bride.
For Custom Made Dress, please complete the format below and offer us when you place the order.
Bust ___inch or ___cm,
Waist ___inch or ___cm,
Hips ___inch or ___cm,
Hollow to hem(with shoes) ___inch or ___cm ,
Your Height(with shoes) ___inch or ___cm,
Arm Length ___inch or ___cm,
How to Measure
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free custom measurement.
Please see the followed list of quality issues which are fully refundable for:
Wrong Size, Wrong Colour, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or good quality, this also applies for the size, or incorrect style and colour etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
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The below size chart is to be used as a guide only. Style and fabric can affect how a garment fits. They are based on approximate body measurements and do not provide the actual sizing of a garment. It is highly recommended that whealways possible you get a qualified seamstress to measure your dress size. You’d better get someone else to measure for you because of the inaccuracy of self-measuring. Measure with undergarments is similar to those you will wear with your dress; please keep in mind do not measure over other clothing.
How to Measure:
Bust: Measure under your arms and around the fullest part of your bust.
Waist: Measure around your natural waistline, keeping the tape comfortably loose.
Hips: With your feet together, measure around the fullest part of your hips about 8″ below your waist.
According to the different dress style,approx.8cm-13cm (3.15inch-5.12inch) the additional length will be reserved for making a good fit dress for you.
If your measurements fall between two size ranges, we suggest you order the larger size.
Custom Tailored: All wedding and formal dresses are customizations, though we also offer a range of sizes from 2-26W. Wedding dresses can be tailored in ivory, white, champagne, and pink, while there are also several color options for formal dresses.
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Preparing Time : We will send the normal items within 1-3 days (working days refers to the time needed for the preparation of order item(s) before shipping) after your payment is received according to our numerous orders every day.
Shipping Time:This refers to the time it takes for items to be shipped from our warehouse to the destination.
At the moment, we havewarehouses in the United States, Europe & China. Items will be shipped from the nearest facility where they are in stock. Products will be sent as per the principle of proximity.
Receiving = Processing (around 1-3 business days) + Free shipping (around 11-20 business days) || Express shipping (around 5-8 business days)
Receiving = Tailoring (around 10-15 business days) + Free shipping (around 11-20 business days) || Express shipping (around 5-8 business days)
Note : All weddings and Special occasional dresses are Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.
Shipping Options :
In general, we will send these items to you via Standard Shipping || Registered Air Mail. It needs takes about 11 -20 days to your country, If you are anxious to get it, please choose Express shipping way.
Currently, we are offering the fast shipping method like DHL, EMS, FedEx, TNT or UPS, etc..via these ways, you can get the item within about 5-12 business days, but you need to pay for the freight.
FREE Shipping(11-20 Days)
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Delivery Time :Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. In consideration of our customers’ benefit, we are forced to ship your order(s) by regular FREE standard shipping mail. Once a package has left our warehouse we have very little control over it. Please understand, we can’t guarantee estimated delivery time. Beyondshoping is not responsible for any delays caused by the carrier, especially during high-volume periods. We sincerely apologize for any inconvenience this may cause you.
**Delivery times are estimates and commence from the date of shipping, rather than the date of an order, and can take longer than expected due to the invalid address, customs clearance procedures or other causes.
1. All of our products will be checked one by one before sending out. In case you received a defective item, the customer has up to 7 days from date of receipt to request for refund or exchange for a new one. In case you received a wrong item, Items must be returned in its original and unused condition & must also be in its original box and packing.
2. We do not allow refunds or exchanges because of change of mind. Please read all description provided as a guide before you buy. While every step has been taken to ensure that we ship out the correct item, there will be occasions when you receive items that are different from the description. In such a case, we ask that you contact us immediately so we may remedy the situation. Your satisfaction is important to us and we value your business.
3. The buyer should check the package once receiving it. If it is damaged during freight, please refuse to sign for it and get in touch with us on time.
1. Please leave positive feedback with 5 stars when you satisfied the item and our Service.
2. Please contact us before you leave negative feedback if you’re not satisfied. We always solve the problems for the buyer by friendly.