Question: I don't know which size is fit for me, how do I choose size?
Answer: Our size chart is USA standard size, if you are not clear what is your size, please kindly supply bust, waist, hips and height to us.
Question: Is customized dress available?
Answer: We can make dress as your measurement, please kindly contact service to supply your bust, waist, hips, head to floor and shoulder to floor height,Customized fee is USD8 per dress, please make sure all sizes are correct, because customized dress can not be changed and returned.
Question: What is the delivery time?
Total Delivery Time Include Processing Time And Shipping Time
Processing time: The dress is Made-To-Order, Whether you choose a standard size or custom measurements, our tailors craft each dress to order. Tailoring time is 5-7days.
1)Epacket, China post air mail is the most cost-efficient shipping method, Delivery times are between 15-35 days to all major destinations.
2)UPS, TNT, FEDEX, EMS, DHL, ARAMEX is the fastest shipping method. Delivery times are between 3-7 days to all major destinations.
If you need the dress urgently, please kindly let us know your party time, we will try our best to catch with your event.
Please note that buyers are responsible for all additional customs fees, brokerage fee, duties, and taxed for importation into your country.These additional fees may be collected at time for delivery. We will not refund shipping charge for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
Question: Can I return the dress when I receive it?
Answer: if you receive the dresses are defective, damaged, not fit, color mismatch; please contact Customer Service to see if a return or refund is possible.
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Preparing Time: we will send the items within 2-3 days (working days) after your payment is received according to our numerous orders every day.
1. In general, we will send this items to you via Standard Shipping || Registered Air Mail. It need takes about 11 -20 days to your country, If you are anxious to get it, please choose Expedited shipping way.
2. Currently we are offering the fast shipping method like DHL, EMS, FEDEX, TNT or UPS etc..via these ways, you can get the item within about 5-12 business days, but you need to pay for the freight.
The time frame for order delivery is divided into two parts:
Receiving time = Processing time + Shipping time
Processing Time: Order verification, tailoring, quality check and packaging.
Shipping Time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
Delivery Time: Before we can ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time, but do not worry, the time won’t be long. Thank you for understanding!
**Delivery times are estimates and commence from the date of shipping, rather than the date of an order, and can take longer than expected due to the invalid address, customs clearance procedures or other causes.
1. All of our products will be checked one by one before sending out. In case you received a defective item, the customer has up to 7 days from date of receipt to request for refund or exchange for a new one. In case you received a wrong item, Items must be returned in its original and unused condition & must also be in its original box and packing.
2. We do not allow refunds or exchanges because of change of mind. Please read all description provided as a guide before you buy. While every step has been taken to ensure that we ship out correct item, there will be occasion when you receive items that are different from the description. In such case, we ask that you contact us immediately so we may remedy the situation. Your satisfaction is important to us and we value your business.
3. Buyer should check the package once receiving. If it is damaged during freight, please refuse to sign for it and get in touch with us in time.
1. Please leave a positive feedback with 5 stars when you satisfied the item and our Service.
2. Please contact us before you leave negative feedback if you’re not satisfied. We always solve the problems for buyer by friendly.