Firstly, it is a great honor for us that we can make the dresses for you. when you place the order here, we would confirmed all the information with you to make a beautiful dress for you. if there is no reply, we would make the dress for you with the size and color you choose. or you can leave us messages about your individual requirmements about that dress, we would reply to you immediately.
Though we try to deal with it well, we would be still faced with the problems and complaintes. if that happens,pls refer to our regualations about refund and return!
1)Our Cancellation Policy
-Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
-Orders cancelled 1-3 days after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of the product purchase price.
-Orders cancelled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
2)Returning for Replacement or Refund
When you have received that dress, pls try it on and contact with us within 7 days. we would try our best to help you solve the problem.
If you are insisted on returing the dress, we would refund partial money to you and you would pay the shipping fees by yourself. hope you can undertand that all the dresses we made would be exactly as your requirements.
Dress is the Size you Ordered but doesn't fit you well but fit the measurements you gave,the dress couldn't be returned or exchanged.
As our dresses are made with additional fabric in the seams.you can let your local tailor to help you alter it at your own cost.
Pls note: if your order specifications differ from the final sizing request greatly,resizing may not be possible.
The settings of your computer screen may change the color of the pictures shown on color chart of my shop. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or misshipped. However, if you are confident that you have received the item in a wrong color. Pls contact customer service to see if a return or refund is possible.
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