faq

Why can't I find my orders?

  1. Please make sure that you have logged in the right account.
  2. Please make sure you have entered the correct email address and the correct password you registered with.

How do I change details on my account?

Details on your Beyondshoping account may be changed at any time. Once logged in, Go to Account Details Tab you may:

  • Edit/Add First & Last Name

 

  • Edit/Add Email Address

 

  • Change your password

 

  • Save account

How do I reset the password?

Your Beyondshoping password may be reset by following the steps below:

  • Select “Sign In”at the right corner of our homepage.
  • Select “Forgot Your Password?”
  • Enter your registered email address in the provided box.
  • A new password will be created via the link in your registered email.
  • If you cannot locate the email, be sure to check your spam folder.
  • Enter the new password to log into your account.

Why can’t I log into my account?

Please make sure you have entered the correct email address and the correct password you registered with.

Do I have to register to place an order?

It’s not really necessary but if you have registered with us benefits as below:

  • Fast and easy checkout for future transactions.
  • Easy access to your order status and history.
  • Get access to your favorite items in “My Wishlist”. However, please note that storing items do not save the item from being bought by other customers.
  • Enjoy sweet deals such as exclusive discounts, promotions and special offers.

To register, enter your email address, create a password and wait for the confirmation email from Beyondshoping, read the email for further instructions. Please make sure the email address you use is valid and solely yours.

How do I choose my size?

You may try to measure yourself first, then choose the best fit size after comparing them to the info. in “Size Guide” on each item, and it will show you how to measure your body.

What does one-size mean?

One size does not mean the item will fit all, it means however, that the item comes only in one size. In order to meet the satisfaction of every client, different items will be made in different sizes. The size details will be shown on each product page. Please take the size measurement into consideration before placing an order.

Where are your products sent from?

At the moment, we have warehouses in the United StatesEurope, and China. Products will be sent as per the principle of proximity.

Where can I find your latest products?

New products being updated every day on our site, catering to the tastes of different customers. Click here to find the latest uploaded products.

Will the sold out products be back in stock?

If an item is marked as “Sold Out”, we suggest you check the site frequently within the next two weeks in case it restocks. However, if it does not restock within the next few weeks, it is likely to be removed from our online store.

How to track my order?

We’ll inform you via an email once your order is shipped out. Log into your Beyondshoping account, then you can find the shipping by these steps “My Orders->View Details->Track” or you can check here.

How do I cancel an order?

To cancel a paid order, simply log into your Beyondshoping account, go to “My Orders” and cancel the unnecessary order by clicking the “Cancel Order” button or submit a ticket in “Contact Us”  if it is urgent, we will make arrangements as soon as possible. Please note that once the order is shipped out, it is unable to be canceled. You can wait to see if you like it or not, if you find that you are still not satisfied with the item, please refer to the instructions found under the category “Return”.

How long does it take for my order to ship?

The processing time is separate from the shipping time. Usually, it takes 1-2 business days to prepare the order. Occasionally, the higher quality items might have a slightly longer preparation time in addition to the 5 business days. However, an email will be sent to you if the processing time is abnormal. Please pay attention to your email box about our notification whether about the shipping notification or the processing problem.

How long will the order take to arrive?

We put a lot of energy on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 6-12 business days from the date it is placed. For more on shipping details, please refer here for further information.

Shipping information can be also checked in “My orders”.

What should I do if I did not receive a confirmation email?

If you have not received the confirmation email, please check your spam folder first. There should be notification of your order status. Alternatively, you may find the latest status of your order under “My Orders”. You may also get more information by submitting a ticket to our customer service.

Do all of your items ship within USA?

At the moment, we have warehouses in the United StatesEurope, and China. Products will be sent as per the principle of proximity. Items will be shipped from the nearest facility where they are in stock.

Why didn't I get an email about my order being shipped?

Check your email or the spam list. Shipped orders will be notified via an email.

Normally, it takes 1-3 business days to prepare orders for shipping. If you have not received an email about shipping 7 days after you’ve placed the order, please check your email box if there is something wrong with the processing or just contact Beyondshoping Customer Service via tickets to know more.

Why my shipping is not updated?

Thanks for your patiently waiting, as it is an international shipping, shipping will take some time to be updated when it is in transit or in the customs checking, also it will take time to get the updated info from the shipping company. We will try our best to update that info for you.

Do I need to pay for the customs fee or duties?

That depends, normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. We will try to provide some help and compensation. However, we can’t refund this fee, as it would be charged by the customs office, please understand.

Why does the tracking service show that the package has been delivered, but I did not receive anything?

What happens if I am not in when my order arrives?

Why was my order divided into two or more packages?

The tracking service shows that the attempted delivery of my package was unsuccessful, What should I do?

Why was my package returned?

Which items cannot be returned or refunded?

How long does it take for the refund to be processed?

What if I received a defected item?

How do I return an item?

What is the status of my return or exchange?

Can I have a full refund for the return?

What if I received a wrong item?

Why was my payment declined?

Currently, we accept Visa, MasterCard, American Express, Apple Pay, and Maestro etc..

If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method.

If the advice above does not work, please contact your bank or send us message with as much detail along with the error.

What methods of payment do you accept?

Credit cards, debit cards and Apple Pay are all acceptable at Beyondshoping.  Please refer here to learn more about the payment methods.

Why do I need to verify my payment on my order?

Detailed personal information may be required for orders selected randomly by our fraud prevention team for further verification before sending out. It is our responsibility to protect our shoppers from any unwanted Billings. If the verification is not complete within a week, your order will be subject to cancellation without further notice.

What currencies do your accept for payment?

We accept the following currencies: US Dollar, Euro, Pound Sterling, Norwegian Krone, Australian Dollar, Switzerland Francs, Canadian Dollar, Swedish Krona, Brazil Reais, Polish Zloty, Russian Ruble, Mexican Peso, Danish Krone, Argentine Peso, Saudi Arabian Riyal, Japanese Yen, Hongkong Dollar, Singapore Dollar.

When will I be charged?

The money will be taken immediately once it is authorized. An email will be sent to you to confirm your order. But if your card is not authorized or is under the status of pre-authorization, payment will not be taken. You may contact your bank or card issuer to authorize the payment. Please note that even if a payment isn’t authorized, it may still appear as though Beyondshoping has proceeded with the transactions. This occurs because some card issuers still hold the funds for a short period of time.