FAQ
FAQ’s
Popular Questions
It’s not really necessary but if you have registered with our benefits as below:
- Fast and easy checkout for future transactions.
- Easy access to your order status and history.
- Get access to your favorite items on “My Wishlist”. However, storing items does not save the item from being bought by other customers.
- Enjoy sweet deals such as exclusive discounts, promotions, and special offers.
To register, enter your email address, create a password and wait for the confirmation email from Beyondshoping, read the email for further instructions. Please make sure the email address you use is valid and solely yours.
Your Beyondshoping password may be reset by following the steps below:
Select “Sign In” at the right corner of our homepage.
Select “Forgot Your Password?”
Enter your registered email address in the provided box.
A new password will be created via the link in your registered email.
If you cannot locate the email, be sure to check your spam folder.
Enter the new password to log into your account.
Please make sure you have entered the correct email address and the correct password you registered with.
Details on your Beyondshoping account may be changed at any time. Once logged in, Go to Account Details Tab you may:
Edit/Add First & Last Name
Edit/Add Email Address
Change your password
Save account
Please make sure that you have logged in to the right account.
Please make sure you have entered the correct email address and the correct password you registered with.
You may try to measure yourself first, then choose the best fit size after comparing them to the info. in “Size Guide” on each item, and it will show you how to measure your body.
One size does not mean the item will fit all, it means, however, that the item comes only in one size. In order to meet the satisfaction of every client, different items will be made in different sizes. The size details will be shown on each product page. Please take the size measurement into consideration before placing an order.
At the moment, we have warehouses in the United States, Europe, and China. Products will be sent as per the principle of proximity.
New products are being updated every day on our site, catering to the tastes of different customers. Click here <a href=”https://beyondshoping.com/shop/?orderby=date”></a> to find the latest uploaded products.
If an item is marked as “Sold Out”, we suggest you check the site frequently within the next two weeks in case it restocks. However, if it does not restock within the next few weeks, it is likely to be removed from our online store.
We’ll inform you via email once your order is shipped out.
Log into your Beyondshoping account, then you can find the shipping by these steps “My Orders” & View Details.
To cancel a paid order, simply log into your Beyondshoping account, go to “My Orders” and cancel the unnecessary order by clicking the “Cancel Order” button or submit a ticket in “<a href=”https://beyondshoping.com/contact-us/”>Contact Us</a>” if it is urgent, we will make arrangements as soon as possible. Please note that once the order is shipped out, it is unable to be canceled. You can wait to see if you like it or not, if you find that you are still not satisfied with the item, please refer to the instructions found under the category “<a href=”https://beyondshoping.com/returns-exchange/”>Return</a>”.
The processing time is separate from the shipping time. Usually, it takes 1-2 business days to prepare the order. Occasionally, the higher quality items might have a slightly longer preparation time in addition to the 5 business days. However, an email will be sent to you if the processing time is abnormal. Please pay attention to your email box about our notification whether about the shipping notification or the processing problem.
We put a lot of energy into making sure the items get delivered to our customers as quickly as possible. You will receive your order in 6-12 business days from the date it is placed. For more on shipping details, please refer <a href=”https://beyondshoping.com/shipping-delivery/”>here</a> for further information. Shipping information can be also checked in “My orders”.
If you have not received the confirmation email, please check your spam folder first. There should be notified of your order status. Alternatively, you may find the latest status of your order under “My Orders”. You may also get more information by submitting a ticket to our customer service.
At the moment, we have warehouses in the <strong>United States</strong>, <strong>Europe &</strong> <strong>China</strong>. Products will be sent as per the principle of proximity. Items will be shipped from the nearest facility where they are in stock.
Check your email or the spam list. Shipped orders will be notified via email. Normally, it takes 1-2 business days to prepare orders for shipping. If you have not received an email about shipping 7 days after you’ve placed the order, please check your email box if there is something wrong with the processing or just contact Beyondshoping Customer Service via tickets to know more.
Thanks for your patiently waiting, as it is international shipping, shipping will take some time to be updated when it is in transit or in the customs checking, also it will take time to get the updated info from the shipping company. We will try our best to update that info for you.
That depends, normally customers will not be charged any additional fees via regular mail. However, due to increasingly strict customs inspections, customers sometimes have to pay tariffs. We will try to provide some help and compensation. However, we can’t refund this fee, as the customs office would charge it, please understand.
Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check your mailbox and with your neighbors and families first. If you cannot find it, check for your package with the shipping company then.
Remember to bring your ID! If you still cannot find your package, please do not hesitate to contact Beyondshoping Customer Service.
If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
We will send your order as soon as possible. So your order might have shipped separately from our different warehouses all over the world based on stock.
You would be able to receive certain items sooner than others from our other warehouses.
Please contact your local post office or the shipping courier directly asap with your tracking number. If you still cannot find your package, please do not hesitate to contact Beyondshoping Customer Service.
There are multiple reasons your package might have been returned to us.
1. Wrong or incomplete address
2. Invalid phone number
3. Unable to deliver
Please contact the shipping company for more information or you may submit a ticket so that we may assist you better.
- You have 14 days to decide if an item is right for you, if not, you can certainly come to us within 14 days of receipt.
- The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets, etc..).
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed, or altered in any way.
- We do not accept returned items that were sent back by you directly without checking with us first.
- Unfortunately, we cannot refund shipping charges.
If you have received a stained, defective item or an item you did not order, please contact Customer Support by submitting a ticket within 30 days of delivery. Please make sure to submit a ticket before returning anything so we can process the return for you and provide you with information for the return.
When submitting the ticket, please provide a description of the item, the SKU number, and a few pictures.
You may request a return within 7 days after placing an order. Please sign in to your Beyondshoping account and go to the view detail page on the “My Orders” page. Then you can click on the “Return Items” button for each item you would like to return and click “Submit”. Please print the label and make sure to attach the label to the outside of the return package. You may drop off the package at your nearest post office or call the post office to schedule a pickup of your return package.
We recommend tracking your return using the information provided by your carrier to ensure it has been delivered to Beyondshoping.
Please allow us up to 2 weeks to process your request from the time you mailed it back.
We will send you a return confirmation email once we have received the return, you can also check to see if we’ve processed your return/exchange by viewing your online order history.
Once your return has been processed, it may take 3-5 business days (up to 30 business days for International cards) for your refund to be posted to your account; and 1-2 billing cycles to reflect on your card statement.
If it has been longer than 14 days since your package was received at our facility and you have not received a confirmation email, please contact us right away.
We will offer a full refund on all items you returned (excluding non-returnable items).
After we have received your return, it will take up to 7 business days to process the return.
We will offer a full refund on all items you returned (excluding non-returnable items).
At the moment, we have warehouses in the United States, Europe, and China. Products will be sent as per the principle of proximity.
New products are being updated every day on our site, catering to the tastes of different customers. Click <a href=”https://beyondshoping.com/shop/?orderby=date”>here</a> to find the latest uploaded products.
If an item is marked as “Sold Out”, we suggest you check the site frequently within the next two weeks in case it restocks. However, if it does not restock within the next few weeks, it is likely to be removed from our online store.
Due to account safety, the declined reasons might be different.
Please check the card details on your Beyondshoping account to make sure the information provided is correct. Pay attention to the expiration date of your card, billing address, and security code. You may find the security code on the back of your Visa/Master card.
Your card issuer may have declined your payment. Because they will not inform us of the reason for doing so, it is best to check with your card issuer for details. If possible, we’d also advise you to try paying with PayPal.
Currently, we accept Visa, MasterCard, American Express, Apple Pay, Maestro, etc..
If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or that the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method.
If the advice above does not work, please contact your bank or send us a message with as much detail along with the error.
We accept the following currencies: US Dollar, Euro, Pound Sterling, Norwegian Krone, Australian Dollar, Switzerland Francs, Canadian Dollar, Swedish Krona, Brazil Reais, Polish Zloty, Russian Ruble, Mexican Peso, Danish Krona, Argentine Peso, Saudi Arabian Riyal, Japanese Yen, Hongkong Dollar, Singapore Dollar, etc…
Money will be taken immediately once it is authorized. An email will be sent to you to confirm your order. But if your card is not authorized or is under the status of pre-authorization, payment will not be taken. You may contact your bank or card issuer to authorize the payment.
Please note that even if a payment isn’t authorized, it may still appear as though Beyondshoping has proceeded with the transactions. This occurs because some card issuers still hold the funds for a short period.
Detailed personal information may be required to authorize your order. If you have been asked to authorize your order it has been randomly selected and placed on hold by our fraud prevention team for further verification. It is our responsibility to protect our shoppers from any unwanted billings.
If the order has not been authorized after one week, we are forced to believe it is fraudulent and the order will be subject to cancellation without further notice.
Thank you for your interest in Beyondshoping. For the website terms and conditions please visit: Terms and Conditions
Your comments and suggestions regarding our privacy practices or these terms and conditions are welcome. You may contact us at any time by email at legal@beyondshoping.com or through our customer service platform.
We appreciate your interest in Beyondshoping. We prioritize privacy and data security. You can learn more about how we protect data and our Privacy Policy at: https://beyondshoping.com/privacy-policy/
If you have any related questions, please contact us via our Privacy Center where our privacy team can further assist you.
The security and privacy of customer data is our priority. Please contact us via email.
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