• 1. Account
  • 2. Products
  • 3. Orders
  • 4. Delivery
  • 5. Returns
  • 6. Refunds
  • 7. Payment
  • 8. Security & Privacy
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  • 1. Why can’t I log into my account?
     

    Please make sure you have entered the correct email address and the correct password you registered with.

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  • 2. How do I reset the password?
     

    Your Beyondshoping password may be reset by following the steps below:

    Select “Sign In”at the right corner of our homepage.
    Select “Forgot Your Password?”
    Enter your registered email address in the provided box.
    A new password will be created via the link in your registered email.
    If you cannot locate the email, be sure to check your spam folder.
    Enter the new password to log into your account.

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  • 3. How do I change details on my account?
     

    Details on your Beyondshoping account may be changed at any time. Once logged in, Go to Account Details Tab you may:

    Edit/Add First & Last Name

    Edit/Add Email Address

    Change your password

    Save account

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  • 4. Why can't I find my orders?
     
    • Please make sure that you have logged in the right account.
    • Please make sure you have entered the correct email address and the correct password you registered with.
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  • 5. Do I have to register to place an order?
     

    It's not really necessary but if you have registered with us benefits as below:

    • Fast and easy checkout for future transactions.
    • Easy access to your order status and history.
    • Get access to your favorite items on “My Wishlist”. However, please note that storing items do not save the item from being bought by other customers.
    • Enjoy sweet deals such as exclusive discounts, promotions and special offers.

    To register, enter your email address, create a password and wait for the confirmation email from Beyondshoping, read the email for further instructions. Please make sure the email address you use is valid and solely yours.

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  • 1. How do I choose my size?
     

    You may try to measure yourself first, then choose the best fit size after comparing them to the info. in "Size Guide" on each item, and it will show you how to measure your body.

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  • 2. What does one-size mean?
     

    One size does not mean the item will fit all, it means however, that the item comes only in one size. In order to meet the satisfaction of every client, different items will be made in different sizes. The size details will be shown on each product page. Please take the size measurement into consideration before placing an order.

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  • 3. Where are your products sent from?
     

    At the moment, we have warehouses in the United States, Europe, and China. Products will be sent as per the principle of proximity.

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  • 4. Where can I find your latest products?
     

    New products being updated every day on our site, catering to the tastes of different customers. Click here to find the latest uploaded products.

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  • 5. Will the sold out products be back in stock?
     

    If an item is marked as “Sold Out”, we suggest you check the site frequently within the next two weeks in case it restocks. However, if it does not restock within the next few weeks, it is likely to be removed from our online store.

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  • 1. What should I do if I did not receive a confirmation email?
     

    If you have not received the confirmation email, please check your spam folder first. There should be notified of your order status. Alternatively, you may find the latest status of your order under “My Orders”. You may also get more information by submitting a ticket to our customer service.

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  • 2. How to track my order?
     
    • We’ll inform you via an email once your order is shipped out.
    • Log into your Beyondshoping account, then you can find the shipping by these steps "My Orders->View Details->Track" or you can check here.
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  • 3. How do I cancel an order?
     

    To cancel a paid order, simply log into your Beyondshoping account, go to “My Orders” and cancel the unnecessary order by clicking the “Cancel Order” button or submit a ticket in “Contact Us” if it is urgent, we will make arrangements as soon as possible. Please note that once the order is shipped out, it is unable to be canceled. You can wait to see if you like it or not, if you find that you are still not satisfied with the item, please refer to the instructions found under the category “Return”.

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  • 4. How long does it take for my order to ship?
     

    The processing time is separate from the shipping time. Usually, it takes 1-2 business days to prepare the order. Occasionally, the higher quality items might have a slightly longer preparation time in addition to the 5 business days. However, an email will be sent to you if the processing time is abnormal. Please pay attention to your email box about our notification whether about the shipping notification or the processing problem.

    We put a lot of energy on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 6-12 business days from the date it is placed. For more on shipping details, please refer here for further information.

    Shipping information can be also checked in "My orders".

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  • 5. Do all of your items ship within USA?
     

    At the moment, we have warehouses in the United States, Europe & China. Products will be sent as per the principle of proximity. Items will be shipped from the nearest facility where they are in stock.

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  • 6. Why didn't I get an email about my order being shipped?
     

    Check your email or the spam list. Shipped orders will be notified via an email.

    Normally, it takes 1-2 business days to prepare orders for shipping. If you have not received an email about shipping 7 days after you’ve placed the order, please check your email box if there is something wrong with the processing or just contact Beyondshoping Customer Service via tickets to know more.

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  • 1. Why my shipping is not updated?
     

    Thanks for your patiently waiting, as it is an international shipping, shipping will take some time to be updated when it is in transit or in the customs checking, also it will take time to get the updated info from the shipping company. We will try our best to update that info for you.

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  • 2. Do I need to pay for the customs fee or duties?
     

    That depends, normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. We will try to provide some help and compensation. However, we can't refund this fee, as it would be charged by the customs office, please understand.

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  • 3. Why does the tracking service show that the package has been delivered, but I did not receive anything?
     
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  • 4. What happens if I am not in when my order arrives?
     

    If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

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  • 5. Why was my order divided into two or more packages?
     

    Products are shipped from different locations within our printing network across the US. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order).

    * The benefits of separating package

    (1).You can receive the product which has sufficient stock in a short time, 2-3 days generally. If there is an out of stock product in your order, Beyondshoping will separate the parcel to make sure you receive in-stock products as soon as possible.

    (2) reduce the probability of paying taxes

    In Beyond shopping policy, if transportation process encountered situations such as tariffs, it should be paid by the customer (For more details and info), beyondshoping will not take responsibility of any tariffs. Dividing the package can reduce the weight of each package and lower the probability of tariffs while delivering through customs. Beyondshoping will as well choose the best delivery method which has a lower probability to pay tax based on customer's address.

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  • 6. The tracking service shows that the attempted delivery of my package was unsuccessful, What should I do?
     

    If you tracked your parcel status on Beyondshoping.com and it showed that:“Unsuccessful delivery attempt” there is usually caused by following reasons:

    You offered wrong address or incomplete address

    Package can’t be delivered if address is wrong. Package also can’t arrived to you if your address was not very clearly. Another situation is that recipient was move to other places, package will just be sent to your original address, so that also one reason for this issue. If you encounter this problem, you’d better contact with your sender and courier about this issue immediately and tell courier your right address, inquiry delivery again. You can also ask courier to keep your parcel in the post office and pickup by yourself. You must contact courier before your package was returned to sender, otherwise you will have many unnecessary troubles.

    Recipient was not at home.

    Generally, if the first time failed to delivery, express company will notify you and will try to delivery again. But if failed again, your parcel will returned to original place. Some couriers will not delivery again, you need to pickup your item in the post office. Some express companies may delivery your parcel in your neighbor’s house in the case of your permission.

    Package was seized by the customs

    If the things you send are contraband or items that need to pay customs duties. Such as new purchased iphone, imitated bags, batteries and so on. You have to pay some tariffs to get your parcel.

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  • 7. Why was my package returned?
     

    There are multiple reasons your package might have been returned to us.

    1. Wrong or incomplete address

    2. Invalid phone number

    3. Unable to deliver

    Please contact the shipping company for more information or you may submit a ticket so that we may assist you better.

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  • 1. Why was my package returned?
     

    There are multiple reasons your package might have been returned to us.

    1. Wrong or incomplete address

    2. Invalid phone number

    3. Unable to deliver

    Please contact the shipping company for more information or you may submit a ticket so that we may assist you better.

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  • 2. Which items cannot be returned or refunded?
     

    1. You have 14 days to decide if an item is right for you, if not, you can certainly come to us within 14 days of receipt.
    2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets etc..).
    3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
    4. We do not accept returned items that were sent back by you directly without checking with us first.
    5. Unfortunately we cannot refund shipping charges.

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  • 3. How long does it take for the refund to be processed?
     

    After we have received your return, it will take up to 7 business days to process the return.

    We’ll issue the refund to your Beyondshoping wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.

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  • 4. What if I received a defective/wrong/stained item?
     

    If you have received a stained, defective item or an item you did not order, please contact Customer Support by submitting a ticket within 30 days of delivery. Please make sure to submit a ticket before returning anything so we can process the return for you and provide you information for the return.

    When submitting the ticket, please provide a description of the item, SKU number and a few pictures.

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  • 5. How do I return an item?
     

    You may request a return within 7 days after placing an order. Please sign in to your Beyondshoping account and go to the view detail page on "My Orders" page. Then you can click on the "Return Items" button for each item you would like to return and click "submit". Please print the label and make sure to attach the label to the outside of the return package. You may drop off the package to your nearest post office of call the post office to schedule a pickup of your return package.

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  • 6. What is the status of my return or exchange?
     

    We recommend tracking your return using the information provided by your carrier to ensure it has been delivered to Beyondshoping.

    Please allow us up to 2 weeks to process your request from the time you mailed it back.

    We will send you a return confirmation email once we have received the return, you can also check to see if we've processed your return/exchange by viewing your online order history.

    Once your return has been processed, it may take 3-5 business days (up to 30 business days for International cards) for your refund to post to your account; 1-2 billing cycles to reflect on your card statement.

    If it has been longer than 14 days since your package was received at our facility and you have not received a confirmation email, please contact us right away.

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  • 1. Which items cannot be returned or refunded?
     

    1. You have 14 days to decide if an item is right for you, if not, you can certainly come to us within 14 days of receipt.
    2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets etc..).
    3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
    4. We do not accept returned items that were sent back by you directly without checking with us first.
    5. Unfortunately we cannot refund shipping charges.

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  • 2. How long does it take for the refund to be processed?
     

    After we have received your return, it will take up to 7 business days to process the return.

    We’ll issue the refund to your Beyondshoping wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.

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  • 3. Can I have a full refund for the return?
     

    We will offer a full refund on all items you returned (exclude nonreturnable items).

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  • 1. Why was my payment declined?
     

    Currently, we accept Visa, MasterCard, American Express, Apple Pay, and Maestro etc..

    If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method.

    If the advice above does not work, please contact your bank or send us message with as much detail along with the error.

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  • 2. What methods of payment do you accept?
     

    Credit cards, debit cards and Apple Pay are all acceptable at Beyondshoping. Please refer here to learn more about the payment methods.

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  • 3. What currencies do your accept for payment?
     

    We accept the following currencies: US Dollar, Euro, Pound Sterling, Norwegian Krone, Australian Dollar, Switzerland Francs, Canadian Dollar, Swedish Krona, Brazil Reais, Polish Zloty, Russian Ruble, Mexican Peso, Danish Krona, Argentine Peso, Saudi Arabian Riyal, Japanese Yen, Hongkong Dollar, Singapore Dollar.

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  • 4. When will I be charged?
     

    Money will be taken immediately once it is authorized. An email will be sent to you to confirm your order. But if your card is not authorized or is under the status of pre-authorization, payment will not be taken. You may contact your bank or card issuer to authorize the payment. Please note that even if a payment isn’t authorized, it may still appear as though Beyondshoping has proceeded with the transactions. This occurs because some card issuers still hold the funds for a short period of time.

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  • 5. Why am I being asked to authorize my order?
     

    Detailed personal information may be required to authorize your order. If you have been asked to authorize your order it has been randomly selected and placed on hold by our fraud prevention team for further verification. It is our responsibility to protect our shoppers from any unwanted billings. If the order has not been authorized after one week, we are forced to believe it is fraudulent and the order will be subject to cancellation without further notice.

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  • 1. How do I unsubscribe from BEYONDSHOPING newsletters?
     

    If you do not want to keep up with our latest items and promotions, you may unsubscribe by simply clicking the unsubscribe link at the bottom of every email we send and follow the instructions.

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  • 2. Will BEYONDSHOPING save my personal information?
     

    We respect your privacy and keep your personal information confidential.

    When you visit our site, the information collected is stored by your browser, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser.

    Note that this will limit your access to our site.

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  • 3. Is it safe to order from you?
     

    One of the most secure online system is applied to Beyondshoping to protect your personal information against unauthorized use.

    We also utilize secure socket layer (SSL) technology where any personal information obtained through beyondshoping.com is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.

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