Your satisfaction is most important to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses or accessories, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
For an ordinary size item – If there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video, once it is verified, you can send the item back to us (customer commits the shipping cost), and we will give you a full refund of the item.
For a custom made item – If there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video, once it is verified, you can send the item back to us (customer commits the shipping cost), and we will give you a full refund of the item.
We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 7 days of receipt for most items in new condition.
- Get in touch with our customer service representative by sending us a message. Indicate which item(s) you would like to return and the reason for your return.
- Place the item(s) in the original packing and seal the parcel securely.
- Drop off your package at the local post office.
- Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.
You have 7 days to contact us and 14 days to return it from the date it was received. If this item is in your possession over 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost will be at buyer’s cost.
- The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and blankets).
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way..
- We do not accept returned items that were sent back by you directly without checking with us first.
- Unfortunately, we cannot refund shipping charges..
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
*Note: Please do not send your purchase back to us unless we authorize you to do so.